FAQs - After Receiving My Item…

Our hearts go out to everyone affected by the coronavirus (COVID–19) pandemic, and we’re committed to doing everything we can to ensure the safety of our customers, employees and merchants. You can count on us to continue to do our best serving you and keeping you informed. So, shipment continues as usual. 

Don’t worry. Please Contact Us now. Our staff will be here to make things right for you.

POPULAR QUESTIONS

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Easy! Please fill in this form for returns.

If you have any problem with filling in the form, please do not hesitate to Contact Us.

This service is unavailable during this period of time.

Your satisfaction is the most important to us. Please fill in the Order Support Form within 3 days of receiving your wall art. Our friendly Customer Support Team will be happy to assist you, and will replace your item without any extra charges and without quibbling, if it is faulty, damaged or not as described.

No one wants this to happen. We fully understand how you feel. If your panels arrived a little bumped or bruised, please do not hesitate to Contact Us. Our friendly Support Team will work this out with you together. 

All our items are carefully packed before shipment. We suggest that you may please contact us ASAP upon opening the box by filling in this form. Our friendly Support Team will assist you in a timely manner. Please kindly note that we do not take responsibility of any manufacturing issue after 7 days of delivery.

Although we are sure that you will be satisfied with your purchase, we understand that sometimes it’s necessary to return an item without a reason. We are passionate to make this process as easy as possible for you, as part of our 100% Happiness Satisfaction Guarantee for you.

For shipments to countries that are eligible for FREE SHIPPING, any import duties, taxes, or other customs-related charges should not be required.

The confirmation could be sent to your junk mail, please kindly check your spam folder. Alternatively, you can always check your shipment here. For further assistance, please Contact Us.

Relax! 🙂 Your item is well taken care of!

Your item will be shown in our system 48 hours after shipment.

• DHL*
• FedEx*
• Your National Postal Service Providers#

*Signature is required.
#Signature may be required.

Read More: Other Postal Service Providers.

Unbox – Hang – Enjoy! All panels are ready to hang!

Yes! We do ship to APO, AE, FPO and BFPO addresses. Shipments will be delivered by your national postal service provider.

If you have pre-ordered an item, we will let you know once it has been shipped.

To offer as many items as we do, we produce and stock at our warehouse facilities and this means we may ship items from the same order separately, and your items may arrive on different days.

Once your order has been shipped, we offer the following times for delivery in business days (Mon-Fri).

Within the United States and Worldwide:

FedEx / DHL Express: 7-10 days

Other National Postal Services:

United States & Canada: 7-25 days
United Kingdom: 7-25 days
Northern Europe: 7-25 days
Central Europe: 7-25  days
Australia, New Zealand: 7-25  days
Asia Pacific: 7-25 days
United Arab Emirates: 7-10 days
US (AE/APO): 21-35  days
Latin America and the Caribbean: 12-25  days
North Africa and the Middle East: 12-25 days
Sub-Saharan Africa: 12-25  days

Disclaimer: The arrival time may vary due to COVID-19 pandemic, weather conditions, locations, public holidays, customs delays, etc. The above is a general guideline for estimated shipping time for non-peak season. For shipping time during peak seasons, please contact us for more information. Shipping times for standard and discounted shipping costs do not include the standard lead time of 3-5 days for shipment. Customized orders may take another 48 hours to process.

Further questions?

If you have any further questions about your order, please visit our FAQs or contact us.

Yes. We do ship to PO Boxes through your national postal service. Please check if your national postal service provider offer shipments to PO Boxes. You may also check with us if you would like to ship items to countries other than Australia, Canada, the United States.

Enjoy FREE SHIPPING within the United States, Canada, and Australia. Ship by FedEx or DHL.

For other countries, please refer to the followings:

Discounted Shipping may be available to your shipping address. Buy More, Save More on shipping charges. This is a limited time offer.

Express Shipping may be available to your shipping address.

Standard Shipping is the standard shipping rate, and is subject to the measurement and weight of the item(s) in your cart. 

Express Shipping ONLY applies to Qatar, United Arab Emirates and Saudi Arabia only.

Each panel will be protected with plastic wraps. Foam boards and card boards may be placed between panels. We make sure that no surface of print will be sticking or squashing with one another. The whole package will be highly shock resistant and waterproof.

Yes, all items are professionally framed. Hooks mounted. Ready to hang!

No.

Give us a shout! Please include the SKU# or product link and specify your request (eg. the total size that you are after). Our team will contact you ASAP.

Yes, we are able to customize border for the 1-panel set. Please specify your request in the note box as you check out. There will be no extra charge.

No, generally we don’t sell unframed items.