FAQs

After Receiving My Item…

Ultimate FAQ FAQs aWILL THE DELIVERY OF MY SHIPMENT BE AFFECTED BY COVID-19?Our hearts go out to everyone affected by the coronavirus (COVID–19) pandemic, and we’re committed to doing everything we can to ensure the safety of our customers, employees and merchants. You can count on us to continue to do our best serving you and keeping you informed. So, shipment continues as usual.  Load More aI THINK MY PARCEL IS NOT WHAT I ORDERED. WHAT SHOULD I DO?Don’t worry. Please Contact...

While My Order is in Transit…

RETURN AND REFUND POLICY aI THINK MY PARCEL IS NOT WHAT I ORDERED. WHAT SHOULD I DO?Don’t worry. Please Contact Us now. Our staff will be here to make things right for you. Load More aAFTER RECEIVING MY ITEM…  POPULAR QUESTIONS aWHAT IF I CHANGE MY MIND AFTER RECEIVING THE PRODUCT?Although we are sure that you will be satisfied with your purchase, we understand that sometimes it’s necessary to return an item without a reason. We are passionate to make this process as easy...

DO YOU USE OTHER POSTAL SERVICE?

Please be acknowledged that we also partner with other postal service providers, such as: North America: USA – USPS; Canada – Canada Post / United Kingdom: UK – Parcel Force / Asia Oceania: Australia – Aust Post (Pick up at PO) #; Hong Kong – SF-Express; Singapore – Singapore Post; Malaysia – Malaysia Post; New Zealand – New Zealand Post, etc. / The Middle East: UAE – (Special Shipment only) / Europe: France – La Poste; Germany – Deutsche...

AFTER RECEIVING MY ITEM…

  POPULAR QUESTIONS aWHAT IF I CHANGE MY MIND AFTER RECEIVING THE PRODUCT?Although we are sure that you will be satisfied with your purchase, we understand that sometimes it’s necessary to return an item without a reason. We are passionate to make this process as easy as possible for you, as part of our 100% Happiness Satisfaction Guarantee for you. If you have a change of heart, simply fill in this form and return your print to us within 30 days of...