FAQs - BEFORE PLACING AN ORDER…

ABOUT GICLEE CANVAS PRINTS PRODUCTS

Yes, all items are professionally framed. Hooks mounted. Ready to hang!

Load More


No, generally we don’t sell unframed items.

Load More


Each panel will be protected with plastic wraps. Foam boards and card boards may be placed between panels. We make sure that no surface of print will be sticking or squashing with one another. The whole package will be highly shock resistant and waterproof.

Load More


Yes, we are able to customize border for the 1-panel set. Please specify your request in the note box as you check out. There will be no extra charge.

Load More


Unbox – Hang – Enjoy! All panels are ready to hang!

Load More


Give us a shout! Please include the SKU# or product link and specify your request (eg. the total size that you are after). Our team will contact you ASAP.

Load More

 

 

CHECK OUT ISSUES

A payment can be unsuccessful for many reasons under our security measures for fraudulent transactions:
1) Failed CVC Verifications
CVC number is usually found at the back of a credit card. If the CVC number is not provided or incorrectly input, there is a possibility that the customer’s card issuer doesn’t support its verification.
2) Failed Post Code Verifications
Postal code verification is a built-in rule in our system. That means, your shipping address has to be exactly as the address your bill was charged.
3) Card Issue.
Contact your bank for further assistance
4) Debit Card.
We do not accept debit card unless it is a VISA card.

Load More


Load More

 

 

COMMON QUESTIONS ABOUT SHIPPING>

If you have pre-ordered an item, we will let you know once it has been shipped.

To offer as many items as we do, we produce and stock at our warehouse facilities and this means we may ship items from the same order separately, and your items may arrive on different days.

Once your order has been shipped, we offer the following times for delivery in business days (Mon-Fri).

Within the United States and Worldwide:

FedEx / DHL Express: 7-10 days

Other National Postal Services:

United States & Canada: 7-25 days
United Kingdom: 7-25 days
Northern Europe: 7-25 days
Central Europe: 7-25  days
Australia, New Zealand: 7-25  days
Asia Pacific: 7-25 days
United Arab Emirates: 7-10 days
US (AE/APO): 21-35  days
Latin America and the Caribbean: 12-25  days
North Africa and the Middle East: 12-25 days
Sub-Saharan Africa: 12-25  days

Disclaimer: The arrival time may vary due to COVID-19 pandemic, weather conditions, locations, public holidays, customs delays, etc. The above is a general guideline for estimated shipping time for non-peak season. For shipping time during peak seasons, please contact us for more information. Shipping times for standard and discounted shipping costs do not include the standard lead time of 3-5 days for shipment. Customized orders may take another 48 hours to process.

Further questions?

If you have any further questions about your order, please visit our FAQs or contact us.

Load More


For shipments to countries that are eligible for FREE SHIPPING, any import duties, taxes, or other customs-related charges should not be required.

For other countries, please check with your countries’ customs regulations. Most of the time, no charges should be involved at all. If you have any concerns about this, please do not hesitate to Contact Us for further information.

Load More


Enjoy FREE SHIPPING within the United States, Canada, United Kingdom and Australia.

Shipping costs may apply to your shipping address. Please check your rates when you checkout at Cart page.

Discounted Shipping may apply to your shipping address. This a limited time offer.

Standard Shipping is the standard shipping rate, and is subject to the measurement and weight of your order. 

Express Shipping applies to Qatar, United Arab Emirates and Saudi Arabia.

Load More


Yes. We do ship to PO Boxes through your national postal service. Please check if your national postal service provider offer shipments to PO Boxes. You may also check with us if you would like to ship items to countries other than Australia, Canada, the United States.

Load More


Yes! We do ship to APO, AE, FPO and BFPO addresses. Shipments will be delivered by your national postal service provider.

 

Load More


Our hearts go out to everyone affected by the coronavirus (COVID–19) pandemic, and we’re committed to doing everything we can to ensure the safety of our customers, employees and merchants. You can count on us to continue to do our best serving you and keeping you informed. So, shipment continues as usual. 

Load More

 

Back to Shop