ABOUT GICLEE CANVAS PRINTS PRODUCTS
No, generally we don’t. You may contact our team. We will see how we can help.
Each panel will be protected with plastic wraps making sure that your panels are perfectly protected. Foam board may be placed between panels. We make sure that no surface of print will be sticking or squashing with one another.
Occasionally for extra large custom panels may be wrapped together by thick layers of bubble wraps. The amount of bubble wrap we used depends on the size and weight of your order. The whole package will be highly shock resistant and waterproof.
Yes, we are able to customize border for the 1-panel set. Please specify your request in the note box as you check out. We will send you an acknowledgment via email to confirm your order. There will be no extra charge.
All panels are ready to hang! Yes, all we care about is your convenience! Unbox – Hang – Enjoy!
Give us a shout! Please include the SKU# or product link and specify your request (eg. the total size that you are after). Our team will contact you asap.
CHECK OUT ISSUES
THERE IS AN ERROR MESSAGE DURING THE PROCESS OF CHECKING OUT. ALL MY PAYMENT ATTEMPTS WERE UNSUCCESSFUL. WHY?
A payment can be unsuccessful for many reasons under our security measures for fraudulent transactions:
1) Failed CVC Verifications
CVC number is usually found at the back of a credit card. If the CVC number is not provided or incorrectly input, there is a possibility that the customer’s card issuer doesn’t support its verification.
2) Failed Post Code Verifications
Postal code verification is a built-in rule in our system. That means, your shipping address has to be exactly as the address your bill was charged. If you would like to send to a different address, please email us.
3) Card Issue.
Contact your bank.
4) Debit Card.
We do not accept debit card unless it is a VISA card.
COMMON QUESTIONS ABOUT SHIPPING
The arrival time may vary due to weather conditions, locations, public holidays, customs delays, etc. Below is a general guideline for estimated shipping time:
United States & Canada: 6-25 business days
United Kingdom: 6-25 business days
Northern Europe: 6-15 business days
Central Europe: 14-25 business days
Australia, New Zealand: 7-10 business days
Asia Pacific: 7-10 business days
United Arab Emirates: 7-10 business days (expedited shipping only)
US (AE/APO): 21-35 business days
Latin America and the Caribbean: 10-25 business days
North Africa and the Middle East: 10-25 business days
Sub-Saharan Africa: 10-25 business days
We also offer expedited shipping option for customers who just need the order to arrive quickly. Shipping time takes 4-7 days. This does not include 2 business days for lead time.
For countries that are eligible for FREE SHIPPING do not require any import duties, taxes, or other customs-related charges.
For other countries, please check with your countries’ customs regulations. Most of the time, no charges should be involved at all.
Enjoy FREE SHIPPING within the United States, Canada, United Kingdom, Australia and New Zealand for all orders over $80.
Standard shipping fee applies for all other countries (except the above) at a pro-rata shipping rate according to the size and weight of your order. This fee is ranged from US$9.90 to US$29.95.
Discounted shipping fee applies for all other countries (except the above) at a discounted shipping rate according to the size and weight of your order. This is a limited time offer.
Selected items that offer expedited shipping option come with an extra fee ranges from USD28 to USD125. Pro-rata shipping rate is imposed according to the size and weight of your canvas order (selected items only). This option is not available for some oversized items and orders with multiple items.
Contact our staff if you need further assistance with your special shipping request.
Yes we can. Your delivery must be signed by the recipient upon picking up the item at the post office.