FAQs - WHILE MY ITEM IS IN TRANSIT…

Popular Questions

DHL or FedEx, or your national postal services. Signature is required.

Read More: Other Postal Service Providers.

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Relax! 🙂 Your item is well taken care of!

Your item will be shown in our system 48 hours after shipment.

It is our internal policy that to immediately ship a replacement for all suspicious lost-in-transit item which status has been frozen for 15 days. We will make sure you get your purchase without any further delay. If you have any concern, please do not hesitate to talk to our staff.

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The confirmation could be sent to your junk mail, please kindly check your spam folder. Alternatively, you can always check your shipment here. For further assistance, please Contact Us.

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For shipments to countries that are eligible for FREE SHIPPING, any import duties, taxes, or other customs-related charges should not be required.

For other countries, please check with your countries’ customs regulations. Most of the time, no charges should be involved at all. If you have any concerns about this, please do not hesitate to Contact Us for further information.

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